Microsoft Azure Customer Lockbox
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For Agents
Review and approve or deny Microsoft engineer data-access requests on Azure subscriptions through 4 operations on the Customer Lockbox resource provider, supporting compliance and audit-trail automation.
Use for: List all pending Customer Lockbox requests on a subscription, I need to approve Lockbox request abc-123 with a justification, Get the full detail of a Lockbox request including the support ticket reference, Find all Lockbox requests denied in the last 30 days
Not supported: Does not initiate Lockbox requests, grant standing access, or manage RBAC roles - use for listing and approving or denying Microsoft engineer access requests only.
Jentic publishes the only available OpenAPI specification for Customer Lockbox, keeping it validated and agent-ready. The Azure Customer Lockbox API exposes 4 operations across 4 paths to review and respond to Microsoft engineer access requests against your subscription's data. When a Microsoft support engineer requires data-plane access during a support case, a Lockbox request is generated and must be approved or denied by an authorised customer. This API lets agents and automation systems list pending requests, fetch a specific request, and update its approval status without manual portal use.
Install Jentic One Beta
Connect the Customer Lockbox to your agent
Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Customer Lockbox, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.
Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.
1
Step 1: Jentic One Host machine
# On the machine that will host your Jentic One instance:
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fazure.com%2Fazure-customer-lockbox" | sh2
Step 2: Agent machine
# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fazure.com%2Fazure-customer-lockbox" | sh
jentic register # connects your agent to your Jentic One instanceJentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.
Capabilities
What an agent can do with Customer Lockbox API.
List all pending and historical Customer Lockbox requests on a subscription
Retrieve full details of a specific Lockbox request including service, support ticket, and justification
Approve or deny a specific Lockbox request with a status update call
Enumerate available Microsoft.CustomerLockbox operations for permission and audit review
Use Cases
Patterns agents use Customer Lockbox API for, with concrete tasks.
★ Automated Compliance Review of Microsoft Support Access
Surface every pending Customer Lockbox request to a security operations queue so designated approvers respond within the SLA window. Listing the requests on a subscription returns the requested service, support case number, justification, and expiry, which the operator combines with the open ticket record to make an informed decision. Approval or denial is a single UpdateApproval call. This replaces manual portal monitoring for regulated workloads.
List all Customer Lockbox requests on /subscriptions/{id}, filter for requests with status 'Pending', and post a notification to the security team channel for each one
Audit Trail of Microsoft Engineer Access
Build an audit log of every Microsoft engineer access request and its outcome by polling the requests list endpoint and storing the results. This gives compliance teams a defensible record of who reviewed and approved each request, with the underlying support case and justification, even if the in-portal history is not retained long-term.
Pull all Lockbox requests with status 'Approved' or 'Denied' from the last 90 days and write each record to the compliance log store
Time-Boxed Automatic Denial
Implement a policy where any Lockbox request that has not been reviewed within a defined window is automatically denied. The agent polls the requests list, identifies any pending entry older than the threshold, and calls UpdateApproval with status 'Denied'. This prevents accidental approvals from idle queues while keeping a clear audit trail.
Find all Lockbox requests on /subscriptions/{id} with status 'Pending' and createdDateTime older than 4 hours, then call UpdateApproval with status 'Denied' for each
AI Agent Compliance Assistant
An AI agent acting on behalf of a compliance officer can fetch Lockbox requests through Jentic by intent ('list customer lockbox requests'), summarise them in natural language, and execute UpdateApproval based on a verified human decision. Jentic handles the AAD bearer token so the agent never holds an Azure secret directly.
Search Jentic for 'list customer lockbox requests', execute Requests_List on /subscriptions/{id}, summarise each pending request, and on confirmation call Requests_UpdateStatus with the decided approval status
Key Endpoints
4 endpoints — jentic publishes the only available openapi specification for customer lockbox, keeping it validated and agent-ready.
METHOD
PATH
DESCRIPTION
GET
/subscriptions/{subscriptionId}/providers/Microsoft.CustomerLockbox/requests
List Customer Lockbox requests on a subscription
GET
/subscriptions/{subscriptionId}/providers/Microsoft.CustomerLockbox/requests/{requestId}
Get a specific Lockbox request
POST
/subscriptions/{subscriptionId}/providers/Microsoft.CustomerLockbox/requests/{requestId}/UpdateApproval
Approve or deny a Lockbox request
GET
/providers/Microsoft.CustomerLockbox/operations
List available Microsoft.CustomerLockbox operations
GET
/subscriptions/{subscriptionId}/providers/Microsoft.CustomerLockbox/requests
List Customer Lockbox requests on a subscription
GET
/subscriptions/{subscriptionId}/providers/Microsoft.CustomerLockbox/requests/{requestId}
Get a specific Lockbox request
POST
/subscriptions/{subscriptionId}/providers/Microsoft.CustomerLockbox/requests/{requestId}/UpdateApproval
Approve or deny a Lockbox request
GET
/providers/Microsoft.CustomerLockbox/operations
List available Microsoft.CustomerLockbox operations
Why Jentic?
What agents get from Jentic-routed access to this vendor.
Setup
Wiring Customer Lockbox by hand means an Azure AD app registration for the OAuth implicit flow against management.azure.com, a Customer Lockbox Approver or Owner RBAC role on the subscription, and polling the requests list for pending items yourself. Through Jentic you install once, import Customer Lockbox from the API Directory, store the Azure AD credential once, and your agent calls it.
Permission scoping
The subscription and request id travel in the URL path (/subscriptions/{subscriptionId}/providers/Microsoft.CustomerLockbox/requests/{requestId}), so a rule can pin the agent to one subscription's Lockbox requests. You choose the operations it may call, so the approve-or-deny UpdateApproval action is not included unless you add it, leaving the agent read-only otherwise.
Credential isolation
Your Azure service principal credentials are stored once, encrypted, by your own Jentic One instance and injected as a scoped ARM bearer token at execution time, with the Customer Lockbox Approver role enforced on the underlying identity. They never enter the agent's prompt, logs, or context.
Intent-based discovery
Agents search Jentic by intent such as 'list pending Customer Lockbox requests' or 'approve a Lockbox request', and Jentic returns the matching Requests operation with its input schema so the agent calls the right endpoint without learning the Microsoft.CustomerLockbox path shape.
Related APIs
Alternatives and complements available in the Jentic catalogue.
FAQs
Specific to using Customer Lockbox API through Jentic.
Why is there no official OpenAPI spec for Customer Lockbox?
Microsoft Azure does not publish an OpenAPI specification. Jentic generates and maintains this spec so that AI agents and developers can call Customer Lockbox via structured tooling. It is validated against the live API and kept up to date. Get started with Jentic One, the self-hosted execution layer.
What authentication does the Customer Lockbox API use?
It uses Azure Active Directory OAuth 2.0 against https://management.azure.com/ with the user_impersonation scope. The caller must hold an RBAC role with Microsoft.CustomerLockbox/requests/* permissions on the subscription, typically Owner or Customer Lockbox Approver. Jentic stores the service principal in its encrypted vault and issues short-lived bearer tokens to agents.
Can I approve or deny a Lockbox request through this API?
Yes. POST to /subscriptions/{id}/providers/Microsoft.CustomerLockbox/requests/{requestId}/UpdateApproval with a body containing status ('Approved' or 'Denied') and a reason. The API returns the updated request record.
What are the rate limits for the Customer Lockbox API?
Azure Resource Manager applies subscription-level read and write throttling (around 1,200 requests per hour for reads and writes). Lockbox requests are low-volume by design, so practical throttling is rare in normal compliance workflows.
How do I auto-approve Lockbox requests through Jentic?
Run pip install jentic and search for 'approve customer lockbox request'. Jentic returns the Requests_UpdateStatus operation; load its schema and execute it with the subscriptionId, requestId, and a body of { status: 'Approved', reason: '...' }. Pair with Requests_List to identify pending requests first.
Does this API let me create or trigger a Lockbox request?
No. Lockbox requests are initiated by Microsoft support engineers during an active support case. This API only lets you list, inspect, and respond to those requests - it does not create them.
Can I limit what my agent is allowed to do with the Customer Lockbox API?
Yes. Because you run Jentic One yourself, your own rules decide which Customer Lockbox operations and credentials the agent may use. You can keep the agent read-only by granting only the list and get operations for requests, so the approve-or-deny UpdateApproval action is excluded unless you add it. Since the subscription and request id travel in the URL path, you can also pin the agent to a single subscription's Lockbox requests.
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