Zoho APIs for AI Agents
E CommerceInventoryContact ManagementMixed ProvenanceOAuth 2.0Bearer tokenAgent Ready
Zoho API Catalog
8 APIs across 6 product groups.
Developer Tools2
E Commerce2
Cloud Infrastructure1
Which Zoho API should I use?
| I want to... | Use | Why |
|---|---|---|
| Manage sales pipeline records like leads, contacts, and deals | Zoho CRM API | Zoho CRM is the contact-management API with dedicated Leads, Contacts, Deals, and Accounts resources |
| Track stock items, invoices, bills, and credit notes | Zoho Inventory API | Zoho Inventory handles items, invoices, and contacts for product-based commerce, which CRM does not cover |
| Schedule field service work orders, appointments, and technicians | Zoho FSM API | Zoho FSM is the field service API covering work orders and service appointments, distinct from inventory stock |
| Store structured data and run backend logic without servers | Zoho Catalyst API | Zoho Catalyst provides serverless functions, ZCQL data store queries, file storage, cache, and transactional mail |
| Create and manage text documents | Zoho Writer API | Zoho Writer creates and lists documents, while Sheet handles spreadsheet operations instead |
| Run spreadsheet operations on stored sheets | Zoho Sheet API | Zoho Sheet executes spreadsheet operations by resource id, unlike Writer which handles text documents |
Why Jentic?
What agents get from Jentic-routed access to this vendor.
Setup
Wiring Zoho by hand means running a separate OAuth 2.0 flow or bearer token for each service, refreshing tokens, and picking the right regional host across CRM, Inventory, FSM, People, Sign, Writer, Sheet, and Catalyst. Through Jentic you install once, add each Zoho API from the Jentic directory, store its credential once, and your agent calls it.
Permission scoping
Zoho APIs put record and resource ids in the URL path, so your own rules can pin an agent to one project, form, or record and to a chosen set of operations. Destructive calls like record deletion are excluded unless you add them, and you scope each service independently.
Credential isolation
Each Zoho credential is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context, and one service's credential is not shared with another unless you allow it.
FAQs
Specific to using Zoho APIs through Jentic.
What can an AI agent do across Zoho's APIs?
An agent can manage CRM leads and contacts, inventory items and invoices, field service work orders, HR forms and attendance, signature requests, documents, and spreadsheets, and it can run serverless functions, data queries, file storage, and transactional email on the Catalyst backend. Because these come from one vendor, an agent can chain them into workflows that cross sales, operations, HR, and backend automation.
Do I need separate credentials for each Zoho API?
Most Zoho services use OAuth 2.0 against Zoho's shared accounts system, so one Zoho account can authorize several APIs, but each service needs its own scopes and Zoho CRM uses a bearer token. In practice you grant per-service access rather than a single blanket credential.
Which Zoho API should I use for stock versus field service?
Use Zoho Inventory for stock items, invoices, bills, and credit notes, and use Zoho FSM for field service work orders, service appointments, and technicians. They both sit in commerce operations but cover different parts of the workflow, so pick Inventory for products and FSM for on-site jobs.
Is the Zoho Catalyst API official?
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