Zoom Contact Center

Name: Contact Center API
Brand: Contact Center
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCRMContact ManagementapiKey, oauth2225 EndpointsREST

Install Jentic One Beta

Connect the Contact Center to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Contact Center, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fzoom.us%2Fcontact-center" | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL "https://jentic.com/install.sh?src=apis&api=%2Fapis%2Fzoom.us%2Fcontact-center" | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Contact Center API.

Create an address book

List address books

Get an address book unit

Update an address book unit

GET STARTED

Start building with Contact Center API

Explore with Jentic One

View OpenAPI Document

For Agents

Programmatically create an address book, list address books. Covers 225 operations with apiKey, oauth2 authentication.

Use for: I need to an address book, I want to address books, Search for an address book unit, Find all address book units

Not supported: Does not handle payments, communications, or developer tools - use for crm only.

Use Cases

Patterns agents use Contact Center API for, with concrete tasks.

★ CRM Operations

Use the Contact Center to perform crm operations programmatically. The API provides 225 endpoints covering core functionality including create an address book, list address books, create an address book unit.

Call POST /contact_center/address_books to create an address book

Automated Contact_Center Management

Automate contact_center operations by combining multiple Contact Center endpoints. Agents can list address books and then create an address book unit in a single workflow.

Call GET /contact_center/address_books to list address books, then verify the result

AI Agent Integration via Jentic

AI agents discover and call Contact Center endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle apiKey, oauth2 tokens manually.

Search Jentic for 'create an address book', load the operation schema, and execute with Jentic-managed credentials

Key Endpoints

225 endpoints — the contact center apis allow developers to interface with [contact center](https://developers.

METHOD

PATH

DESCRIPTION

POST

/contact_center/address_books

Create an address book

GET

/contact_center/address_books

List address books

POST

/contact_center/address_books/units

Create an address book unit

GET

/contact_center/address_books/units

List address book units

GET

/contact_center/address_books/units/{unitId}

Get an address book unit

PATCH

/contact_center/address_books/units/{unitId}

Update an address book unit

DELETE

/contact_center/address_books/units/{unitId}

Delete an address book unit

GET

/contact_center/address_books/{addressBookId}

Get an address book

POST

/contact_center/address_books

Create an address book

GET

/contact_center/address_books

List address books

POST

/contact_center/address_books/units

Create an address book unit

GET

/contact_center/address_books/units

List address book units

GET

/contact_center/address_books/units/{unitId}

Get an address book unit

Why Jentic?

What agents get from Jentic-routed access to this vendor.

Setup

Wiring Zoom Contact Center by hand means running its OAuth 2.0 flow or setting the Authorization header, refreshing tokens, and mapping address book and unit shapes against the api.zoom.us host yourself. Through Jentic you install once, import Zoom Contact Center from the API Directory, store the OAuth credential once, and your agent calls it.

Permission scoping

Zoom Contact Center puts ids like the address book and unit in the URL path (/contact_center/address_books/{addressBookId}, /units/{unitId}), so a rule can pin your agent to one address book: it can read and update that book's units and nothing else. You choose the operations it may call, so destructive ones like unit deletion are not included unless you add them.

Credential isolation

Your Zoom OAuth credential is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context.

Intent-based discovery

Agents search Jentic by intent such as 'create an address book' or 'list address book units', and Jentic returns the matching Zoom Contact Center operation with its input schema so the agent calls the right endpoint without browsing the reference docs.

FAQs

Specific to using Contact Center API through Jentic.

What authentication does the Contact Center use?

The Contact Center uses apiKey, oauth2 authentication. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.

Can I create an address book with the Contact Center?

Yes. Use the POST /contact_center/address_books endpoint. The API returns structured JSON responses that agents can parse and act on directly.

What are the rate limits for the Contact Center?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

How do I create an address book through Jentic?

Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'create an address book'. Jentic returns the matching Contact Center operation with its input schema. Load the schema and execute the call - credentials are injected automatically.

How many endpoints does the Contact Center have?

The Contact Center exposes 225 endpoints covering contact_center operations.

Can I limit what my agent is allowed to do with the Zoom Contact Center API?

Yes. Because you run Jentic One yourself, your own rules decide which Zoom Contact Center operations and credentials the agent may use. Since ids like the address book and unit sit in the URL path (/contact_center/address_books/{addressBookId}, /units/{unitId}), a rule can pin your agent to a single address book so it only reads and updates that book's units and nothing else. You also choose the operations it may call, so destructive ones such as DELETE /contact_center/address_books/units/{unitId} stay out of reach unless you add them.

Zoom Contact Center

Connect the Contact Center to your agent

Capabilities

Start building with Contact Center API

Use Cases

Key Endpoints

Why Jentic?

Related APIs

FAQs